Privacy Policy

LeadCentre ("we", "us") operates leadcentre.com and a network of local home-services websites (for example birminghamplumber.com) that connect homeowners with one trusted local trade business. This policy explains what personal information we collect on those websites and in our partner portal, how we use it, and the rights you have over it.

1. Who we are

LeadCentre is the trading name for the lead-generation service operated by iLeads Ltd (United Kingdom). For anything in this policy, contact us via the contact form.

2. Information we collect

If you are a homeowner using one of our local websites:

• The details you give us in a quote form: your name, phone number, email address (optional), postcode and a description of the job, together with the time of your consent to be contacted.
• If you call the number shown on the site: your phone number, the time and duration of the call, and a recording of the call. Calls are recorded for quality purposes and you hear a notice before being connected.
• Technical information such as your IP address and browser type, used for spam and fraud prevention.

If you are a partner (a trade business) using leadcentre.com:

• Account details: company name, contact name, email, phone numbers, VAT number and notification preferences.
• Billing information: wallet balance and transaction history. Card details are collected and held by our payment provider, Stripe - we never see your full card number.

If you submit an enquiry on leadcentre.com (partner application or contact form): the details you provide in the form, plus your IP address for spam prevention.

3. How we use it

• To deliver your enquiry.A homeowner's enquiry is passed to one local trade business - the partner for that website - so they can contact you about the job. It is never shared with more than one business and never sold to lists.
• To run partner accounts: delivering lead notifications by email, SMS and WhatsApp, billing per delivered lead, and handling disputes (which may involve reviewing a call recording).
• To keep the service safe: preventing spam, duplicate and fraudulent enquiries.
• To respond to enquiries you send us.

Our lawful bases are: performance of a contract (partner accounts and billing), consent (homeowner enquiry forms), and legitimate interests (delivering the enquiry you asked us to pass on, fraud prevention and call recording for quality and dispute resolution).

4. Who we share it with

• The assigned partner: the one local trade business that receives your enquiry so they can contact you.
• Service providers who process data for us: Supabase (database and hosting), DigitalOcean (hosting), Stripe (payments), Twilio (calls, SMS and WhatsApp) and Resend (email). Each processes data only on our instructions.
• Authorities where we are legally required to.

We do not sell personal information to anyone.

5. How long we keep it

Lead and call records (including recordings) are kept while the partner relationship and any dispute window is active and for our accounting records afterwards. Partner account and transaction records are kept for as long as required for tax and accounting purposes. Enquiries to leadcentre.com are kept for up to 24 months.

6. Your rights

Under UK GDPR you can ask for access to, correction of, or deletion of your personal information; ask us to restrict or object to processing; and withdraw consent at any time. If you are a homeowner and no longer want to be contacted about an enquiry, tell us or the business that contacted you and we will action it. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

7. Cookies

Our websites use only essential cookies: session cookies that keep partners signed in to the portal. We do not run advertising or cross-site tracking cookies.

8. Changes

If we make material changes to this policy we will update this page and the date at the top. Questions? Contact us.